Refund policy

This policy applies to purchases from thetribe.africa, operated by Mubanza Haggai.

14-day money-back guarantee

If you're not happy with a purchase, you can ask for a full refund within 14 days of your order date. After a refund, the domain is cancelled and may become available to others.

Domains we couldn't register

If a domain you paid for can't be registered (for example, someone else registered it moments before you), we refund that domain automatically. You don't need to ask.

How to ask for a refund

Card, PayPal and wallet refunds are processed by our payment provider, Paddle, which is the Merchant of Record for those orders. To ask for one, visit paddle.net and look up your order, or email us at support@thetribe.africa with your order number. Refunds go back to the payment method you used.

For orders paid by mobile money, Mubanza Haggai handles the refund: email us with your order number and we send the money back to the same mobile money account through Flutterwave, in the currency you paid, at the exchange rate used for your payment. Automatic refunds for domains that couldn't be registered work the same way.

See also Paddle's refund policy and our terms of service.